General conditions | Shop for happiness

Terms and Conditions

Modified : Tue, 22 Feb., 2022 at 8:34 am

If you regret a purchase and want to return one or more items, you must send them back to us within 14 days of receiving your order. This is in accordance with the law on distance contracts and contracts outside business premises. Read more here . If you instead want to make a change to another product, we cover the return shipping.

We only accept unused products

The products you send back must be unused and sent back together with the original packaging. When returning, you pay the postage cost for the return.

How to make a return:

1. Print the following withdrawal form 

2. Fill in the cancellation form carefully, state the reason for the return, put product & cancellation form in one package.

3. Send the package to us (you pay the postage) We will credit your invoice/refund you as soon as we have received and checked the return. This is usually done within five days from the date we receive your returned product.

Note - if you do not have a printer for the cancellation form, you can write the same information by hand on a piece of paper and send it in the package. 

Return address : 

C/o LORD se - Ahmad Orabi

Furutorpsgatan 34 -25237

Helsingborg

NOTE - CHOOSE DELIVERY TO MAIL BOX (Should not be sent as REGISTERED LETTER)

What happens if I don't follow the steps above?

We have clearly specified the return instructions above for your sake. In order for your return to be as smooth as possible to handle and for you to get your payment back quickly, we are very grateful that you follow the instructions carefully. If you do not follow the steps we indicate in the text above, we will unfortunately not be able to accept your return. If we receive an incomplete return, we will return the package to you, with no possibility for you to get your money back. Thank you so much for helping us! 

How do I find my order number?

You will find your order number in your order confirmation that we sent you via e-mail when you placed the order.

How do I find the names of the products?

All products and product names can be found in your order confirmation that we sent you via e-mail when you placed the order.

Can you send a return slip?

No sorry! In return matters, you paid the shipping costs yourself. We therefore cannot send you a return slip. If you instead want to change to another size or another product, we offer you to make a free exchange.

Does the 14-day right of withdrawal apply?

Yes it's true! We comply with the Distance Contracts Act and always offer a free right of withdrawal for 14 days, from the time you as a customer have received your package. Please note that we do not accept returns sent back to us later than 14 days after you receive your goods. 

Is an undelivered package counted as a return?

No, it does not count as a return! If your package is sent back to us from a delivery point (for example, from a post office or convenience store), because you have not collected it, it will not count as a return. For packages that come back to us because they are not requested by Postnord, we charge you SEK 200 for our costs for shipping, return shipping, administration and handling. If the product value is lower than SEK 200, we will instead charge the full amount for unclaimed packages.

Exchange

If you want to exchange one or more goods that you have ordered, the exchange must be carried out no later than 14 days after you have received your goods. The products you return must be unused and returned in their original packaging.

We offer free exchanges, which means we cover postage, handling and packaging costs when you make an exchange.

When we send your new goods, we also attach a return shipping slip to the package. You use the return slip to return your exchange products.

Do you have further questions regarding your exchange? Please contact us here.

How to make a change:

1 . Place a new order in our online store for the product(s) you want to exchange for. 

2 . Write a message with "Change + Your name" in the field called message in the checkout (important). 
3 .Write a message with the text "Exchange shipping" in the checkout discount field, and your exchange will be free of charge.
4 . We will send your new goods, together with a return slip, which you will use to return the returned goods to us.
5 . Write us an email, and we will credit your previous order/invoice with the corresponding amount for the product(s) you are returning.

Need help?    

Contact us at { [email protected] } for questions related to refunds and return policy.

Box: 25237 - Helsingborg

 Org.nr :810629-4732